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Warranty repairs

Buy with confidence. If you have a problem, we'll help you get back on the road fast.

We take pride in offering the highest quality powersports gear available, and we stand behind what we sell. While most resellers simply refer you to the manufacturer if you have a post-installation problem with a used item, Twisted Throttle provides a 2 year replacement or repair warranty on every item we sell, regardless of whether the manufacturer warranty is shorter.

This means that if a product you purchased from us becomes damaged, we'll troubleshoot your problem and provide replacement parts at a reasonable cost (when available) or help you make a warranty claim with the manufacturer. Damage to items you've purchased, if fixable, will be replaced or repaired at a fair rate when not covered by the manufacturer's warranty. The original used item must be returned to the Twisted Throttle for evaluation and repair prior to shipment of any replacement items; items will be functionally repaired or replaced at the sole discretion of Twisted Throttle.

How to request a warranty repair:

Fill out the form below to request a warranty repair

  • Include country code and area code

  • What is the order number that contains the item(s) you are returning?

  • Please provide as much detail as possible; this will allow us to process your claim quickly.

  • A picture is worth a 1,000 words. Sending photos helps us process your return faster! (Image files only, max file-size is 4MB)

  • This field is required to stop spam bots

* Required Fields

What is not covered:

Our warranty is limited to repair or replacement of the purchased item at our discretion. Our warranty does not cover damage caused by normal wear, abrasion, misuse, improper installation, accidents, alteration, disassembly of electronics, prolonged UV exposure, the natural breakdown of materials over long periods of time, or damage to original parts of the motorcycle related to crashes, improper installation, or improper use. Coverage is limited to the original purchaser of the item from Twisted Throttle and does not extend to used items purchased through 3rd parties (Craigslist, eBay, etc.). Labor costs of third-party installation shops to remove and reinstall products are not covered. Warranties are limited to those expressly provided above. All other warranties, including implied warranties of merchantability and fitness for a particular purpose, are specifically excluded. Shipping charges to Twisted Throttle are the responsibility of the customer, Twisted Throttle will pay to ship the repaired or replaced item back to customers located within the US (excluding AK, HI, PR).

Policy effective 4/9/2018.

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