60-day money-back guarantee!
Unsatisfied with your purchase? You may return items within 60 days if they are complete and are returned to us in new condition.
- You may make an exchange or return items for a full refund of the product amount.
- Refunds will be issued to the same credit card, debit card, or other forms of payment used in the original transaction.
Note: Windscreens must be returned in unopened original packaging.
Note: Helmets must be returned with plastic shield protector still attached.
How do I arrange for a return?
For orders placed prior to September 5th 2014, call (855) 255-5550 for a return merchandise authorization number (a.k.a. "RMA#"). Instructions will be included to help you complete your return.
For orders placed on or after September 5th 2014, call (888) 524-7921 for a return merchandise authorization number (a.k.a. "RMA#"). Instructions will be included to help you complete your return.
If you think your product is defective, please email us photos of the problem before calling for an RMA#. This will help us help you find the solution faster!
How long will it take for my return to be processed?
Once your items have been received at our facility we will process and initiate your refund within 5 business days.
How do I use a Prepaid Return Label (PPRL)?
If we email or ship you a prepaid return label, you'll need to print it (if delivered by email), tape it to the box, then drop the box off at any UPS/Canada Post drop off location. If your place of work doesn't have daily UPS/Canada Post pickup, just drop the box off at any staffed UPS/Canada Post location.