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Returns Policy

Our 100% Satisfaction Guarantee: No Restock Fees, No Hassles, No Problem!

If your order arrives and something is not right, we’ll make it right, guaranteed.

You may return new, unused items for a full refund within 60 days of delivery for any reason.

Warranties

If you have a used item that hasn’t lived up to your expectations, we can help you request a replacement or repair under warranty.

Shipping damage

If your order arrives with shipping damage, contact us immediately upon receipt. Do not attempt to install the items. Keep all shipping boxes and email us photos of both the boxes and the damage to the product itself. Claims requesting replacement of damaged items are handled through the shipping carrier (FedEx, Canada Post, etc.). We will assist you with claims; please be patient as we work to get your claim approved as rapidly as possible.

Refund policy

  • Returned products must be in new, complete, unaltered condition with no signs of installation. The original box, packaging, manuals, tags and informational literature must be present and undamaged.
    • "Bolt-on" items cannot typically be installed without leaving some form of installation marks in the surface. Please do not "test fit" or otherwise install items you do not intend to keep.
    • Windscreens must be returned in new, never installed condition. Please do not test fit windscreens, as this leaves scratches on mounting points.
    • Motorcycle luggage with factory installed locks. Please do not return luggage with all keys locked inside. At least one of the supplied keys must be accessible to open the luggage. 
    • Textile luggage/boots/apparel must have labels/tags attached and be shipped inside their original garment bags or boxes with any hangers. Items must not be soiled in any way (i.e., must be free of odors, bugs, pet hair, stains, dust, dirt, etc.)
    • Tires must have model identifying labels/wrappings intact. (Never mounted on a rim.)
    • Helmets must be returned in their original helmet bag and box with the plastic shield protector still attached as it was shipped to you. You are welcome to wear helmets around the house to check fit before deciding to keep them, but for liability and safety reasons, helmets must be returned in new condition without indications of having been road tested (i.e., faceshield protection film is removed or helmet is covered in squashed bugs). Helmets must be free of make-up, odors, bugs, pet hair, human hair, stains, dust, dirt, etc.
    • Merchandise that has been installed or "taken for a ride" is considered used and cannot be returned. Used gear that cannot be returned can often be sold privately on eBay, Craigslist, or bike-specific forums.
    • Electronics that have been removed from factory sealed packaging, installed and/or "activated" cannot be returned, but we can help you troubleshoot installation and repair or resolve any suspected defects.
  • Un-used items returned with missing or damaged packaging, tags, bags, hangers, or boxes may be returned to the customer or subject to an additional repackaging/repair fee of up to 25% as needed to cover the cost of restoring the item to new condition. Un-used items returned with missing or damaged components may be returned to the customer or subject to costs as needed to restore the item to new condition.
  • Items with suspected initial manufacturer defects may only be returned if unmodified and in new, unused condition. If you've installed, modified, or used an item that you believe is defective, we will help you place a warranty claim with the manufacturer to replace or repair the product and get you on the road fast.
  • Exchanges The first exchange of an apparel item will ship free if swapping for the same item in another size, provided the original item also shipped free. See our exchanges page for details.

How to arrange a return

1. Contact us with the details of your request, including:

  • Your contact information, including name, address, phone, and email address
  • Order number and date of your original purchase (we can help you look this up if needed)
  • Item numbers and quantities that you wish to return

2. We will provide a return authorization number ("RA").

3. Pack the item(s) in an appropriately sized shipping box with adequate packing material to prevent the merchandise from being damaged or lost.

  • Make sure all components like nuts, bolts, and other small hardware are bagged in way that prevents these pieces from being loose in the shipping box. Loose parts will cause damage to other items in the package or become lost in transit.
  • Wrap metal pieces individually in kitchen plastic wrap and rubber band them together if necessary to prevent them from rubbing or banging against each other
  • Make sure the box is large enough so that hard parts aren't pressing directly on cardboard; this may cause the items to puncture the box and become damaged
  • Pack items in bubble wrap or peanuts so that they can't move inside the box when shaken or rub against one another.
  • Pack delicate items such as windshields in a box with no other items.
  • Do not ship heavy metal products in padded envelopes as they'll tear the envelope in transit. Use a box.

4. Clearly write the RA# provided on at least two sides of the shipping box exterior with a permanent marker.

5. Ship the box using the shipping method of your choice to the address below. We strongly encourage you to choose a method that includes insurance and tracking, as we are not responsible for packages damaged or lost during return shipment.

In the USA and all other countries except Canada:

Twisted Throttle

ATTN: Returns

570 Nooseneck Hill RdExeter, RI 02822

USA

 

In Canada:

Twisted Throttle Canada, Inc.

ATTN: Returns

1166 Queen St.

New Dundee, ON N0B2E0

Canada

6. Returns must be received within 30 days of issuance of the RA. RAs older than 30 days are void; returns received after this date may be returned to the customer.

FedEx Prepaid Return Labels

  • If we email or ship you a prepaid return label, you'll need to print it (if delivered by email), tape it to the box, then drop the box off at any FedEx drop off location.
  • Each label can be used on one box only.
  • If your place of work doesn't have daily FedEx pickup, just drop the box off at any staffed FedEx location.
  • Click here to find a nearby staffed FedEx location.

Return Shipment

  • You are responsible for all costs to ship merchandise back to Twisted Throttle.
  • International shipments should be marked as a "Merchandise Return" with a carrier that does not charge brokerage fees (i.e. international post). Customers are responsible for any brokerage or customs charges; such costs will be deducted from the amount of the return. International shipments refused or abandoned by the customer shall not be refunded unless the goods are physically returned to Twisted Throttle at the customer's cost.
  • Any parcels shipped "C.O.D." or having additional brokerage fees billed to Twisted Throttle upon delivery will be refused.
  • Any refused, undelivered, or abandoned package is subject to a $10 service fee.

Refund Processing

  • Once your return has been received and inspected (usually in 1 to 5 business days of receipt), we will initiate a refund. Depending on your credit card company, it may take an additional 2 to 10 business days for the credit to be posted to your account.
  • We will attempt to issue a credit back to the same form of payment used in the original transaction. If a refund to the original form of payment is not possible, the refund will be issued as a Twisted Throttle gift card.
  • Original shipping costs are non-refundable.

Questions and Concerns

If anything is unclear or you have a special concern, please contact us. We’re here to help!

Policy effective 5/23/2017.