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Free ground shipping on all orders over $49 within Canada*.

UPS Ground - Map

When will my stuff ship?

We ship Monday through Friday. Orders for in-stock items will usually leave the warehouse on the same shipping day for:

  • FedEx orders placed by 1PM EST Monday - Friday
  • Canada Post orders placed by 1PM EST Monday - Friday
  • LTL freight orders placed by 9AM EST Monday - Friday

Once shipped, when will my stuff arrive?

Estimated transit time via Canada Post Expedited Service is typically about 2-3 days within Ontario and about 6-10 days within the rest of Canada excluding Yukon, NWt or Nunavut which can take 10-14 days. Weekends and holidays don't count as days in transit. Canada Post does not guarantee transit times.

FedEx shipping methods have specific transit times that are met or bested more than 91% of the time, so if you need to be certain of your delivery date, FedEx is usually a better option than Canada Post. For FedEx Ground, see the map for estimated shipping times to your location.

What if I need to get my stuff by a specific date?

If you are in a time crunch, please call us to place your order, and we'll help you pick the shipping method most likely to meet your desired delivery date. As we don't drive the delivery trucks, we can't guarantee the delivery date, but we will do everything in our power to get you the goods when you need them!

How does in-store pickup work?

Cutoff time for same-day pickup: 1:30 pm.
Store pickup hours: Monday - Friday, 9 am - 5 pm.

If you chose the in-store pickup option and placed your order by 1:30 pm, your item(s) will be available for pickup in 3 hours from the time you placed the order. YOU WILL RECEIVE AN EMAIL NOTIFYING YOU WHEN YOUR ORDER IS READY FOR PICKUP. Please wait until you receive that email to attempt to pick up your item(s). Our warehouse location is below; there’s a clearly marked pickup window around the back of the building. Please note that this location has a pickup counter only, not a browsable retail store. Items that are not claimed within 5 business days will be returned, and your order will be refunded.

Warehouse location:
Twisted Throttle Canada Fulfillment Center
c/o i2i Logistics
75 Aventura Court
Mississauga, Ontario L5T 2Y6
Hours: Monday—Friday, 9 AM—5 PM
Note: The customer pickup door is located around the back of the building.

What if you don't currently have the items I want in stock?

Placing an order for an out of stock item reserves the next available unit for you. If it's an item we normally stock, you'll get the next one that arrives. If it's a special order item, it triggers us to order it from the factory. There is no additional fee for us to special order such items, and you will be billed only when we ship the item to you.

Where can I have my stuff shipped?

We ship to all addresses in Canada. If you wish to have goods shipped outside of Canada, please visit TwistedThrottle.com. Sometimes very large items cannot be shipped, or will require additional oversize fees from what the website specifies. Certain rural areas may also incur additional shipping fees. In this case, we will notify you before processing your order.

Can you send my order "signature required"?

Domestic orders placed through our website are shipped without "signature required". Currently, we offer "signature required" shipping as an option only for telephone orders. If you do not have a secure place for the courier to leave packages, please call us to place your order and request that we send it "signature required".

If part of my order is not in stock, do you ship complete or partial?

Orders placed on TwistedThrottle.ca ship only once completely in stock. If you'd like the in-stock components to ship before the rest of your order is available, you may either place two separate orders (one for in-stock items, one for out-of-stock items), or call us and request partial shipment. Partial shipments may incur an additional shipping charge. We can also suggest in-stock alternatives for speedier delivery.

Where does my order ship from?

Orders placed on TwistedThrottle.ca ship from Mississauga, Ontario, and are billed in Canadian dollars. If you'd like your order to ship from the USA and be billed in USD, please place your order on TwistedThrottle.com.

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