Free ground shipping on all orders over $149 within Canada*.
When will my stuff ship?
We ship Monday through Friday. Orders for in-stock items will usually leave the warehouse on the same shipping day for:
- UPS orders placed by 1PM EST Monday - Friday
- Canada Post orders placed by 11AM EST Monday - Friday
- LTL freight orders placed by 9AM EST Monday - Friday
Once shipped, when will my stuff arrive?
Estimated transit time via Canada Post Expedited Service is typically about 2-3 days within Ontario and about 6-10 days within the rest of Canada excluding Yukon, NWt or Nunavut which can take 10-14 days. Weekends and holidays don't count as days in transit. Canada Post does not guarantee transit times.
UPS shipping methods have specific transit times that are met or bested more than 91% of the time, so if you need to be certain of your delivery date, UPS is usually a better option than Canada Post. UPS Ground, see the map for estimated shipping times to your location. UPS Ground Home Delivery, Commercial and all express services deliver Monday - Friday.
International orders could be delayed by customs or other reasons for up to 30 days. Some International orders may be reviewed prior to processing to insure product, size and weight restrictions are met. If any issues are identified, you will be contacted with updates prior to your order shipping out.
What if I need to get my stuff by a specific date?
If you are in a time crunch, please call us to place your order, and we'll help you pick the shipping method most likely to meet your desired delivery date. As we don't drive the delivery trucks, we can't guarantee the delivery date, but we will do everything in our power to get you the goods when you need them!
What if my stuff is not in stock?
We will ship in-stock items immediately and ship other items as they become available. There will be no additional charge for us to ship those items separately. International orders with out-of-stock items will be shipped complete once all backordered items have arrived.
Where can I have my stuff shipped?
We ship worldwide, including APO/FPO addresses. Sometimes very large items cannot be shipped, or will require additional oversize fees from what the website specifies. In this case, we will notify you before processing your order. We recommend using Canada Post for international shipments to avoid the high brokerage fees charged by courier services.
*Certain rural areas as well as large bulky items may incur addtional shipping fees.
Can you send my order "signature required"?
Domestic orders placed through our website are shipped without "signature required". Currently, we offer "signature required" shipping as an option only for telephone orders. If you do not have a secure place for the courier to leave packages, please call us to place your order and request that we send it "signature required".
If part of my order is not in stock, do you ship complete or partial?
Orders placed on TwistedThrottle.ca ship only once completely in stock. If you'd like the in-stock components to ship before the rest of your order is available, you may either place two separate orders (one for in-stock items, one for out-of-stock items), or call us and request partial shipment. Partial shipments may incur an additional shipping charge.
Where does my order ship from?
Orders placed on TwistedThrottle.ca ship from New Dundee, Ontario and are billed in Canadian dollars. If you'd like your order to ship from the USA and be billed in USD, please place your order on TwistedThrottle.com.