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Privacy Policy

We appreciate the trust you place in Twisted Throttle LLC, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy describes the information we collect and how we use it.

We always welcome your questions and feedback. For privacy-related issues, please Contact Us

Information We Collect 
We request information from you (including name, address, telephone number, email address and, when necessary, credit card information) when you: 

  • Place an order from our catalogs or on our Web site
  • Return an item or make an exchange
  • Request a catalog
  • Receive a gift package
  • Create an account at twistedthrottle.com
  • Subscribe to our Email Newsletter
  • Participate in a promotional event

We maintain the data that you provide us, along with a record of your purchases, in a secure database. 

We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies". 


Using Information We Collect 
At Twisted Throttle LLC, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to: 

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Send you catalogs or promotional offers we believe will be of interest to you
  • Send you the Twisted Throttle LLC Email Newsletter, if requested
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning product recalls or products you have purchased
  • Improve our merchandise selection and customer service


Information We Share with Others 
We contract with other companies to provide certain services, including credit card processing, shipping, and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Twisted Throttle LLC. 

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes. 

Other than in the specific circumstances listed above, we do not distribute customer information to other companies for any reason. 


Your Choices 
We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications from Twisted Throttle LLC, or prefer to receive them less frequently, please contact us at the address shown above. If you no longer wish to receive our Email Newsletter you also may unsubscribe using the link provided in each edition of the email. 

Please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because we plan our mailings in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive our communications, please contact us again and we will make every effort to correct the situation. 


Cookies 
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you. 

For example, we use cookies to: 

  • Remember what items are in your Shopping Bag
  • Recognize you when you return to our Web site
  • Enable you to use Express Checkout, if you have created an account at Twisted Throttle LLC.
  • Study how our customers navigate through our Web site and which products they request in site searches

If you set your browser to refuse cookies, please Contact Us via telephone to place your order. 

We also may contract with other companies who use cookies or other online tools to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Twisted Throttle LLC. 


How We Use Email 
When you provide us your email address, we may send you emails necessary to process your order or respond to a request. For example, after you place an order at twistedthrottle.com, you will receive an email confirmation and, in most cases, an email with package tracking information. 

We will not send you promotional email (our Email Newsletter) unless you have explicitly requested that we do so. To be immediately removed from our email list, enter your email address in the newsletter subscription box at the bottom of this web page and click "Unsubscribe". 


Links to Other Sites 
Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of Twisted Throttle LLC and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. 


Updating or Reviewing Your Information 
To update your customer information (name, address, telephone number and email address), please contact us at the address shown above. A limited amount of purchase information also may be available to you. To protect your privacy, we will need to validate your identity before you update or review your information. 


Security 
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. 

When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format. For additional information, see our Security Information page. 


Privacy of Children on Our Web Site 
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. 


Policy Changes 
From time to time, we may use customer information for unanticipated uses not previously contemplated in our privacy notice. If our information practices change, we will immediately post these changes on our Web site. We encourage you to review our privacy policy periodically. 


Questions or Comments? 
For questions, comments or assistance, we invite you to contact us directly at the address given at the top of this page. 

We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association's Committee on Ethical Business Practices at privacypromise@the-dma.org. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.